TERMS AND CONDITIONS
These terms and conditions apply to the use of facilities and services provided by TJBoardhire for users.
To confirm your booking you must pay a 50% deposit for the activity.
The outstanding balance for a group booking must be paid in full fourteen days prior to the activity.
All bookings to be paid via bank transfer.
Confirmation of booking indicates agreement of TJBoardhires terms and conditions.
All equipment is regularly checked for damage.
Please report any damage to kit prior to use to a member of staff.
Please report any damage caused to kit during your activity.
By participating in an activity, you thereby agree to take responsibility for and pay for any damage caused by improper use.
Health and Safety
TJBoardhire is covered by public liability insurance.
All participants are made aware that they are undertaking the activity at their own risk.
All participants are made aware of the safety guidelines and will be asked to read, understand, and sign the activity assessment form.
All children under the age of 18 must be accompanied by an adult.
If the adult is not participating, they must remain within ear & eye-shot of the child whilst they are on the water.
If participant is under the age of 18 all forms must be read and signed by a parent or guardian over the age of 18.
All participants with a medical condition must disclose this at the time of booking, for minor conditions these should be disclosed to the instructor prior to the session.
All participants must not paddle under the influence of alcohol or drugs.
All participants must undergo an induction before using equipment.
Participants must not let anyone else use their kit.
Cancellation and Refund Policy
Unfortunately, we cannot accept fully refunded cancellations under any personal circumstances however we will do our very best to satisfy a partial refund where applicable or a full refund to your full purchase value by way of a TJBoardhire credit note.
TJBoardhire maintains the right to cancel sessions at any time should we deem the weather conditions too dangerous.
We do not cancel sessions due to rain showers or cloudy sky. We cancel sessions if the wind is blowing or forecast to be blowing dangerously and we feel the group will not maintain their ability to cope, or in the instance of lightning storms.
Where sessions need to be cancelled by TJBoardhire due to adverse weather, we will offer credit which can be redeemed at any time in the future, unless you live out of the county. In that instance, a full refund minus a 10% admin fee will be offered.
Cancellations due to illness, injury or any other personal reason will be accepted if notified 7 days prior to the activity. In this instance, a 50% refund will be issued within 5 working days of the cancellation.
We have a no refund policy if the activity is cancelled due to personal circumstances within less than 48 hours prior to activity.
If activity is cancelled within 48 hours and the customer wishes to reschedule they must pay a rescheduling fee of 10% of the total amount due.
Customers may only reschedule their activity once unless the cancellation is due to adverse weather. In that case, the session can be rescheduled as required.
We hold the right to cancel/postpone your activity at any point if we deem the weather conditions unsafe.
TJBoardhire reserves the right to alter these terms and conditions without notice.
TJBoardhire may use your email for marketing purposes but will not share your email or data with a 3rdparty client.
Photographs may be taken during the session, if you do not agree to these being used for promotional purposes please inform the instructor prior to the session.